If you are unhappy with your purchase for any reason, we offer a 30 day money back guarantee on items purchased through our website.

To start a return request, contact sales@bfy-cosmetics.com within 30 days of purchase using the packing slip included in your order. Once we have successfully reviewed and approved your request, our team will provide a shipping label and instructions to complete your return.

You must request a return within 30 days of purchasing to receive your refund. Items returned without contacting sales@bfy-cosmetics.com will not be refunded.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.